Who is Responsible?

Who is
Responsible?

This page will hopefully help you understand what is covered by the Repair & Maintain service and what isn’t.

Along with the self-fix films we have available on this website, we are confident that you will be able solve your repair problems easily and quickly.

Below is a list of the most common repairs issues we come across and who is responsible for maintaining them:

Jonnie Johnson Housing
& Equity Housing Group's responsibility:

All structural and external repairs (unless damage is caused by resident)
Repairs to installations where applicable*, such as:

Heating and hot water system
Gas fires
Sanitation ware
Plumbing to external areas

Repairs to and painting of communal and/or external areas

Your Responsibility

Keeping your home in good condition and well decorated
Maintaining any appliances which you have brought to your home
Carrying out any repairs that were caused as a result of damage by you, a family member or visitor
Dealing with minor items such as:

Replacing lost keys and lock changes if keys are lost
Replacing electric fuses, plugs and light bulbs
Replacing plugs in sinks/baths
Adjusting doors after carpets have been fitted
Clearing up broken glass inside your home
Repairing cracks in tiles and plaster work
Clearing blockages due to misuse
Replacing or fixing toilet seats

Please note: variations for leaseholders may apply.

We realise that these lists aren’t exhaustive and on the odd occasion a problem may occur, which isn’t covered by these lists. If this is the case, we would recommend that you contact us directly - remembering to call the right number– and we will happily talk it through with you.

All contact details can be found on either the ‘report a repair’ or ‘contact us’ pages.

Leaseholders

Your lease will outline who is responsible for repairing and maintaining the inside and outside of your home.

As homeowners you will normally be responsible for maintaining the inside of your home including plumbing, heating and decoration.

The lease however, will not state every type of repair which may arise and if you require clarification about a particular repair please contact us and we will be more than happy to discuss it with you.

Communal Areas

Several of our properties have communal areas within them, these are shared areas open for use by everyone who lives there.

They can be communal lounges within a retirement living development or communal passageways and lifts.

We will, carry out repairs and maintain the decoration of:

Shared entrance halls
Stairways
Passageways and lifts
Play areas
Drying areas and drying rooms, including fittings we have provided
Bin storage areas and other installations for getting rid of rubbish – however we are not responsible for your own dustbins or bin holders

How to report a repair

Find out how to contact us and get your repair sorted quickly and easily.

Rechargable Repairs

Find out more information on when you are likely to be charged for a repair, such as damage to fixtures.

Customer Satisfaction

What to do and who to contact if you are not happy with our Repair & Maintain service.