This page will hopefully help you understand what is covered by the Repair & Maintain service and what isn’t.
Along with the self-fix films we have available on this website, we are confident that you will be able solve your repair problems easily and quickly.
Below is a list of the most common repairs issues we come across and who is responsible for maintaining them:
We realise that these lists aren’t exhaustive and on the odd occasion a problem may occur, which isn’t covered by these lists. If this is the case, we would recommend that you contact us directly - remembering to call the right number– and we will happily talk it through with you.
All contact details can be found on either the ‘report a repair’ or ‘contact us’ pages.
Your lease will outline who is responsible for repairing and maintaining the inside and outside of your home.
As homeowners you will normally be responsible for maintaining the inside of your home including plumbing, heating and decoration.
The lease however, will not state every type of repair which may arise and if you require clarification about a particular repair please contact us and we will be more than happy to discuss it with you.
Several of our properties have communal areas within them, these are shared areas open for use by everyone who lives there.
They can be communal lounges within a retirement living development or communal passageways and lifts.
