Repairs appointments which will be made at the first point of contact, initially via our contact centres.
– These repairs MUST be phoned in to our contact centres, or Independent Living Coordinators for Johnnie Johnson residents and not reported via email - these include:
- Serious electrical/Gas failure
If you are deemed to be vulnerable or any repairs put your health and safety or security at risk, or the structure of your home is adversely affected, we will ‘make safe’ within 24 hours.
Should any follow up works be required we will arrange a mutually convenient appointment to complete the work.